Return Policy


RETURN & Exchange POLICY

We offer our customers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’ wherein you can return/exchange a product within 15 days of its delivery. Let us know by writing to adore@theofficewalk.com and we will guide you on the steps.

 

Please NOTE:

  1. Do remember to mention the order number in all communication.
  2. We accept partial returns wherein you can raise a return request for one or all products in you order. However, any product along with a free gift/ combo must be returned in its entirety.
  3. We keep limited inventory and may not always have all the sizes available. Under such circumstances, we will issue a store credit and the customer can use the same whenever they shop with us next time.
  4. The exchange product must be of same or higher value than the original product.
  5. All accessories are non-returnable.
  6. Make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition.
  7. Refund/replacement shall be issued after a thorough quality check of the product(s).
  8. Wherever possible, we will make sure that our team does the reverse pick up. In case of non-availability of reverse pick up service by our logistics partner(s), customers will have to courier to our address. We will issue a store credit of Rs.100 against such cases.
  9. Address for courier for Return/Exchange:

          August Alliance Retail Private Limited,

          216, Ground Floor,

         Mandakini Enclave,

         Alaknanda,

         New Delhi-110016.